Integrity Locating Services

Trulink Mobile Application

Overview

TruLink Mobile is a SaaS software platform focused on providing public utility locating, private utility locating and GPS utility mapping services to its customers across the country.

CHALLENGE

ILS wanted to find a way to more effectively manage their remote field workforce. Each of their field workers had several jobs to complete, all in various locations throughout the country. ILS wanted to leverage up-to-date mobile technology in order to make their field workers more efficient and effective at scheduling, managing, and completing their tasks.

SOLUTION

We built TruLink Mobile, a mobile application which uses a vehicle-mounted tablet to display jobs and tasks. As a companion app, we built an Android app that works completely seamlessly to capture images, document activities, and close tickets. The app helps workers optimize their routes and establish an order and prioritize tasks throughout their day as calls are fielded and location-services to assign tickets in real time. For quality control, the app also allows them to upload pictures as photo evidence that a particular job was completed appropriately and on time.

With organizational scalability as a priority, we architected a solution to leverage AWS Lambda, Amazon Aurora, DynamoDB, and Application Load Balancers to provide reliable, consistent, and seamless performance to their growing field service team. We were early adopters of AWS Lambda with first deployments dating back to March, 2016. We have learned a lot about how to leverage AWS Lambda, including newer features like Step Functions, to enhance the platform for complete scalability. We are able to bring on new call centers with no need to “buy more servers” or try to guess at our capacity needs. AWS Lambda and Amazon Aurora have enabled the solution to scale dynamically and direct correlated to real user demand and business needs.

As the organization has grown, the reliability, scalability, and performance of the platform has enabled Integrity Locating Services to grow their business and not worry about the technical details.

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