Children’s Mercy

Patient Experience Application

Overview

Children’s Mercy Hospital is one of the leading children’s hospitals in the U.S. and based in Kansas City, Missouri. They serve over a half a million patient visits a year and more than a thousand healthcare professionals and clinicians caring for children in this this region a year.

CHALLENGE

Children’s Mercy needed a mobile solution that would allow patients and their families to have one central location to access information about services provided, locations and enhance the overall experience with the Children’s Mercy brand. They also required a solution that could route patients and their families from there front door to the nearest venue of care based on the encounter type and assist with indoor navigation at the primary hospital, located in downtown Kansas City.

SOLUTION

A native, iOS and Android application that incorporates CMH-specific content that ties web, marketing and clinical content into one application for ease of access for their patient population and communities they serve. Additionally, with the use of beacon technology for wayfinding and indoor navigation, the app navigates patients through the hospital alleviating the anxiety of getting lost in their hospital. The app also provides locations for Urgent Care services, gives users visibility to current wait times and the ability to “Save My Spot”.

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